ServiceNow: Telecommunications, Media, and Technology Essentials Training

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ServiceNow: Telecommunications, Media, and Technology Essentials Training

The ServiceNow: Telecommunications, Media, and Technology Essentials training by Multisoft Systems is specifically designed for professionals in the telecom industry looking to leverage ServiceNow for enhancing operational efficiency and customer relations. This course provides a deep dive into the specialized capabilities of ServiceNow that cater to the needs of telecommunications, media, and technology sectors.

Instructor-Led Training Parameters

Course Highlights

  • Instructor-led Online Training
  • Project Based Learning
  • Certified & Experienced Trainers
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

ServiceNow: Telecommunications, Media, and Technology Essentials Training Course Overview

The ServiceNow: Telecommunications, Media, and Technology Essentials training by Multisoft Systems is specifically designed for professionals in the telecom industry looking to leverage ServiceNow for enhancing operational efficiency and customer relations. This course provides a deep dive into the specialized capabilities of ServiceNow that cater to the needs of telecommunications, media, and technology sectors. Participants will gain a thorough understanding of how to utilize the platform to streamline processes, manage workflows, and improve service management across their organizations. Through this training, learners will explore the various modules of ServiceNow that are applicable to managing large volumes of customer data, optimizing network operations, and delivering customer-centric services effectively. The curriculum includes practical exercises and real-world case studies, which ensure that attendees can apply their learning directly to daily business operations.

The course also covers the latest trends and challenges in the telecom industry, providing insights into how ServiceNow can be a strategic tool to overcome these challenges. By the end of this training, participants will be equipped with the skills and knowledge to implement and manage ServiceNow solutions that drive innovation and efficiency in their respective fields.

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ServiceNow: Telecommunications, Media, and Technology Essentials Training Course curriculum

Curriculum Designed by Experts

  • Learn how ServiceNow can be utilized to streamline operations, enhance customer service, and manage workflows specifically in the telecommunications, media, and technology sectors.
  • Develop skills in configuring and managing the ServiceNow platform to support telecom-specific processes such as network operations, service management, and customer relationship management.
  • Apply knowledge through practical exercises and real-world case studies to ensure understanding of how to integrate ServiceNow solutions into daily business operations.
  • Gain insights into current trends and challenges in the telecom industry, and understand how ServiceNow can be used to address these challenges effectively.
  • Acquire the expertise to strategically implement ServiceNow to drive innovation, efficiency, and competitive advantage in the telecommunications, media, and technology sectors.

Course Prerequisite

  • Familiarity with the core functionalities and interface of the ServiceNow platform.
  • Some practical experience or understanding of telecom operations and challenges.

Course Target Audience

  • Telecom Professionals
  • IT Managers in the Telecom Sector
  • ServiceNow Administrators and Developers
  • Customer Service Managers in Telecom
  • Network Operations Personnel
  • Technology Consultants specializing in Telecom
  • Media and Technology Managers

Course Content

  • Telecommunications, Media, and Technology Overview
  • TMT Service Management
  • Service Management for Telecommunications, Media, and Technology

  • Service Bridge
  • Service Bridge for Telecommunications, Media, and Technology

  • Proactive Service Experience
  • Proactive Service Experience Workflows

  • Order Management for Telecommunications, Media, and Technology
  • Lab Instance Help
  • Lab Documents and Supporting Files
  • Utah New Features
  • Order Management Overview

  • Specification Relationship
  • Decomposition Rules
  • Mapping Specification with CI Class using category
  • Functional Flows
  • Catalog Versioning
  • Product Catalog Demonstration
  • Enhanced Product Catalog Experience

  • Order Capture and Fulfillment
  • Order Capture Demonstration
  • Orchestration Plan UI

  • Decomposition
  • Horizontal Relationships
  • Compatibility Rule Demonstration
  • Staggered Decomposition

  • Quantity Support
  • Attribute Propagation
  • Workflow Management
  • Order Lifecycle
  • Order Priority
  • Fallout Management
  • In-Flight Order Change

  • Technical Service Qualification
  • OMT Rest API

  • Accreditation Exam
  • K23 Order Management Lab
  • Additional Information
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ServiceNow: Telecommunications, Media, and Technology Essentials Training (MCQ) Assessment

This assessment tests understanding of course content through MCQ and short answers, analytical thinking, problem-solving abilities, and effective communication of ideas. Some IT Tower Assessment Features :

  • User-friendly interface for easy navigation
  • Secure login and authentication measures to protect data
  • Automated scoring and grading to save time
  • Time limits and countdown timers to manage duration.
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ServiceNow: Telecommunications, Media, and Technology Essentials Corporate Training

Employee training and development programs are essential to the success of businesses worldwide. With our best-in-class corporate trainings you can enhance employee productivity and increase efficiency of your organization. Created by global subject matter experts, we offer highest quality content that are tailored to match your company’s learning goals and budget.

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